FAQ

Feeling confused?

We know it can be hard to navigate all the opinions out there when it comes to clothing. But you’re not alone.

Our mission is to offer high-quality clothing made from responsible materials, and we’re here to help guide you every step of the way.

Here are some of the most common questions we receive at Basic Apparel. If you don’t find the answer you’re looking for, you're always more than welcome to contact our customer service team.

Delivery

Returns

Product

Other

Delivery

Which countries do you ship too?

We ship to all countries within the EU.

What is your shipping price?

Our shipping prices are calculated automatically at checkout based on your chosen delivery address. The shipping cost depends on the provider and service you select.

What are your delivery options and prices?

- Shipping and Delivery within the EU Standard delivery time: 2-6 business days For Germany, Holland, Belgium and Sweden we offer free shipping with GLS with orders over €139 - Shipping and Delivery outside the EU Standard delivery time: 2-6 business days. On orders outside EU, you will be required to pay duties + taxes when your parcel arrives in your country. If you would like to know how much the duties and import taxes are we recommend contacting your local customs office. See all delivery options and prices upon check-out.

How long can I expect to wait for my order?

Standard delivery time: 2-6 business days within the EU.

What do I do if my product is defect?

If your item is defect, please contact info@basicapparel.dk. From here, the case is processed directly with our customer service.

Returns

How do I return my item(s)?

All international returns must be sent to the following address. Resource Logistik Ellevænget 5 7400 Herning Denmark Att. Return / Basic Apparel (Write RETURN PARCEL / WEBSHOP on the parcel) Note: We do not accept any liability for the return package before it is in our possession. Drop the return parcel in your local postal office. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase. For returns, please note that the return shipping will not be reimbursed. Returns are free in Denmark.

What are your delivery options and prices?

When can I expect my money back?

Once your return has reached our warehouse, your refund will be credited back to your original method of payment. Please allow 5-10 business days for the fund to appear in your account.

Can I exchange my items for a different size or color?

Unfortunately, we do not have an exchange department at our warehouse. This task requires significant resources - handling the return package, preparing a new item, managing shipping, and administrative processing in our system. Therefore, we are unfortunately not able to offer this service at the moment.

Can I return my order and get a refund?

Once you return an order and we have received it at our warehouse, the money will be refunded to your bank account within 5-10 business days.

Can I make an exchange?

We have a 14-day return policy. If you want to make an exhange, you have to return your first order and then go to our website and make a new order.

What should I do if there is a problem with my item?

You always have a two-year warranty right, should you need to use it. You're always welcome to report your complaint to info@basicapparel.dk if your item has developed a fault. From there, the matter will be handled directly by our customer service team.

Product

Why should I buy GOTS-certified clothing?

The GOTS certification is the leading standard for organic textiles. It is your guarantee that the textiles are made from organic materials and produced with minimal environmental impact. In addition, it ensures fair working conditions throughout the entire production chain.

How do I know that the product I am buying is GOTS certified?

All our products that are GOTS-certified will have a small green "GOTS" logo at the bottom of the product page. In addition, all our products that are GOTS-certified will be marked with "ECOLOGICAL". Read more about our certifications HERE.

Why buy organic clothing?

Just like anything else that comes into contact with your skin, it's important that it isn’t filled with harmful substances. By choosing organic clothing, you ensure that the materials are grown without the use of harmful pesticides and chemicals.

Does buying organic clothing make a difference?

The short answer is yes. It makes a difference for both you and the environment, as organic production avoids the use of harmful pesticides and chemicals. However, it's not the only factor to consider when buying clothing.

Other

How does your gift card work?

When you purchase a gift card, a code will be sent to you by email, which you can pass on when giving the gift card. You cannot enter a custom amount yourself, and the gift card can easily be combined with other discount codes we offer. IMPORTANT! When the gift card is used, the email address associated with the gift card purchase must be used at checkout. We hope the recipient will be happy with the gift card.

Can I use a gift card AND a discount code?

Yes. First you enter your discount code and tap apply. Then you can enter your gift card code and tap apply.

How do I use a discount code?

You enter your discount code or gift card at checkout. Here a small box will appear where it says "Add a discount code". Write the code in the box and click "Apply".

Can I apply two discount codes?

No, unfortunately, as our system can not do that.

How is the fit of your clothing?

Please contact our customer service for guidance on our different styles. Phone: +45 28560111 Email: info@basicapparel.dk

How do I find my size?

You can find our size guide here.

How can I find a local retailer of Basic Apparel products?

Do you offer student discounts?

No, unfortunately not.

Do you have questions?

Please contact our customer service team who are happy to help.

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