FAQ
Find answers to your most frequently asked questions. If you need any further advice, please contact our Customer Service team.
Shipping
How do I return my item(s)?
All international returns must be sent to the following address.
Resource Logistik
Ellevænget 5
7400 Kolding
Denmark
Att. Return / Basic Apparel
(Write "RETURN PARCEL / WEBSHOP" on the parcel)
Note: We do not accept any liability for the return package before it is in our possession.
Drop the return parcel in your local postal office.
Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase. For returns, please note that the return shipping will not be reimbursed. Returns are free in Denmark.
What are your delivery options and prices?
- Shipping and Delivery within the
EU
Standard delivery time: 2-6 business days
For Germany, Holland, Belgium and Sweden we offer free shipping with GLS with orders over €139
- Shipping and Delivery outside the
EU
Standard delivery time: 2-6 business days.
On orders outside EU, you will be required to pay duties + taxes when your parcel arrives in your country.
If you would like to know how much the duties and import taxes are we recommend contacting your local customs office.
See all delivery options and prices upon check-out.
How long can I expect to wait for my order?
Standard delivery time: 2-6 business days.
Product
Can I make an exchange?
We have a 14-day return policy. If you want to make an exhange, you have to make a new order.
Can I return my order and get my money back?
Once your return has reached our warehouse, your refund will be credited back to your original method of payment. Please allow 5-10 business days for the fund to appear in your account.
How do I use a discount code?
You enter your discount code or gift card at checkout. Here a small box will appear where it says Add a discount code - click or tap Apply.
What do I do if my product is defect?
If your item is defect, please contact info@basicapparel.dk. From here, the case is processed directly with our customer service.
How do I know that the product I am buying is GOTS certified?
All our products that are GOTS-certified will have a small green "GOTS" logo at the bottom of the product page.
In addition, all our products that are GOTS-certified will be marked with "ECOLOGICAL".
Read more about our certifications HERE.
Can I apply two discount codes?
No, unfortunately, as our system can not do that.
Can I use a gift card AND a discount code?
Yes. First you enter your discount code and tap apply. Then you can enter your gift card code and tap apply.
Other inquiries
Do you offer student discounts?
No, unfortunately not.
