Terms and conditions

The following terms and conditions of sale and delivery apply to all deliveries from Basic Apparel. The terms apply where no other written agreements have been entered into between you as the buyer and Basic Apparel.

• Basic Apparel accepts payment with Dankort/VISA-dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be charged to your account when the item is dispatched.
• All amounts are in Danish kroner (DKK) and include VAT.
• Basic Apparel uses an approved payment server that encrypts all your information with SSL protocol. This means that your personal information cannot be read.
• We accept payment with Anyday.
  

The amount will only be charged to your card when the item is dispatched.
When you choose to pay with Anyday, the first payment is charged when the item is dispatched. You will then pay your monthly instalment on the last business day of the following month, and for the next three months.
No fees or interest will be added to your purchase, provided that you pay on time. If you return your purchase, the agreement with Anyday will end automatically.

Gift cards

We offer gift cards valid for 1 year from the date of issue. Unfortunately, we cannot support gift cards with a longer validity period.
 

The normal delivery time is 1-2 business days in DK, but longer delivery times may occur during busy periods. 

We offer free shipping to everyone who is a member of the customer club.

You can choose between the following delivery options:

• GLS Parcel Shop: from 49 DKK
• GLS Home Delivery: from 76 DKK

The final shipping prices are shown at checkout and depend on the selected delivery method.

You can have your package delivered to your home address or to a parcel shop. If you are not at home at the time of delivery, the package may be delivered to a parcel shop in accordance with the carrier's delivery terms.

If you do not collect your package within the carrier's collection deadline and the package is therefore returned to us, we charge a fee of 49 DKK

We recommend that you keep an eye on the delivery information from the carrier and collect your package within the stated deadline.

Customs duty is added when items are sent to Norway. Any local import duties and taxes on shipments are at your own expense.

We offer a full 14-day right of return on items purchased from our webshop. The period is calculated from the day you receive the order.

Would you like to return your items? 

You can choose to return your items in one of the following ways:

Return via our returns portal

You can register your return via our returns portal and choose the return option that suits you best.

Return for a refund

If you would like your money back, the return label costs 49 DKK. The amount is paid directly in the returns portal.

Return for a gift card

If you choose to receive the value of your returned items as a gift card, we offer free return shipping. The gift card can be used on our webshop in accordance with the applicable gift card terms.

Return in our physical store

You can also return your items free of charge in our store at Gammel Kongevej 74, 1850 Frederiksberg C.

We offer a 14-day right of return on items purchased in the store, and you can also hand in items purchased from our webshop in the store within the cancellation period.

When returning online purchases in the store, you must bring your order confirmation or other proof of purchase.

How to return your items

If you would like to return your items via our returns portal, follow these steps:

1. Visit our returns portal.

2. Enter your email address and order number.

3. Select the items you wish to return.

4. Follow the instructions in the portal and choose your preferred return option.

You can find the returns portal for DK here:

https://returns.revershero.com/basic-apparel 

For international orders, follow the return instructions applicable to your country.

Link to returns portal for international orders: https://returns.revershero.com/basic-apparel-com

Condition of the item when returned

You may inspect the item in the same way as you would be able to in a physical store. If the item has been handled beyond this, you may be liable for any reduction in value under the applicable rules.

Refund

Once we have received and processed your return, we will refund the amount to the original payment method, unless you have chosen to receive a gift card.

Returned items are normally processed within 5 to 7 business days after receipt at our warehouse. The subsequent time before the amount is visible in your account depends on your bank and payment provider.

If you paid with a gift card, the amount will generally be credited back to the gift card.

Paperless returns - A more responsible choice. We send out many parcels every year. By switching to an online returns portal, we ensure a more responsible choice by reducing paper consumption. We hope for your understanding of this solution and that you will help reduce the use of unnecessary paper.

Are you experiencing a problem with your items? 

We go to great lengths to ensure the highest possible quality. Both in our choice of the best materials and partners. But there may always be errors or defects in a style - Or something else that does not meet your and our high standards. 

How to make a complaint

We ask you to submit your complaint through our returns portal. Here, you can register the fault and provide us with the necessary information so that we can process your case as effectively as possible.

When submitting a complaint, you must provide your order number and describe the problem. Please attach photos that clearly show the fault.

You can find the returns portal here:

https://returns.reversio.io/basic-apparel

Once we have received your complaint, we will review the information and get back to you regarding the next steps.

Your right to make a complaint

When you shop with us as a consumer, you have a 24-month right to make a complaint under the Danish Sale of Goods Act.

The right to make a complaint covers faults and defects that were present at delivery or that are due to circumstances for which you are entitled to make a complaint under the rules of the Danish Sale of Goods Act. It does not cover normal wear and tear or damage resulting from incorrect use or maintenance.

If your complaint is justified, we will find a solution in accordance with the Danish Sale of Goods Act. Depending on the situation, this may be repair, replacement, a proportionate price reduction or a refund.

You are always welcome to contact us if you have questions about the complaints process at info@basicapparel.dk, and we will do our best to help you.

• For complaints – remember to take photos of the fault and include the order number.
• When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to purchases of goods. This means that you have the right to make a complaint for 24 months.
• If your complaint is justified, this means that you may have the item repaired, replaced, receive a refund or a price reduction, depending on the specific situation.

Gift cards

We offer gift cards valid for 1 year from the date of issue.

If you return items from a webshop order and choose to receive the value as a gift card through our returns portal, we offer free return shipping.

The gift card is issued based on the value of the items you return and can be used on our webshop in accordance with the applicable gift card terms.

• If you cancel your purchase, you will receive your money back. If the item has been reduced in value, we will deduct the amount for which you are liable.
• Returned items will be processed within 5-7 business days after receipt of the return package. 
• If you paid with Dankort or another credit card, the amount will be refunded to your account. The money will be refunded to the same card used for the purchase.
• If you paid with a gift card, the amount for the returned items will be credited back to the gift card. 
• If you have paid partly with a gift card and another payment method, the amount will be refunded in the same way.
• If you wish to have money paid out from a gift card, please contact us at info@basicapparel.dk
• Danish cards: 1-2 banking days
• Foreign cards: 7-10 banking days
• For manual transfer: 1-5 business days
• It may take up to 14 days before the money is in your account

If you wish to complain about your purchase, you can contact us at info@basicapparel.dk We will then try to resolve the matter as quickly as possible.

If the issue cannot be resolved directly with us, you have the option to submit a complaint to an independent third party:

• You can submit a complaint via the Consumer Complaints Board website: https://forbrug.dk/
• Here, you fill in a complaint form describing the issue, attach documentation (e.g. receipt, photos of the item) and send it to the board.
• The Consumer Complaints Board will then process the complaint

When you shop with us, we need the following information:

• Name
• Address
• Phone no.
• Email address

We register and disclose the personal information necessary to deliver the item to you. You have the right to be informed about what information we hold about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be the case, for example, if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in breach of the law. You can write to us at: info@basicapparel.dk



Contact
Phone: 28 560 111
Email: info@basicapparel.dk

Customer service phone hours:

Tue, Wed, Thu: 13.00 - 15.00
Mon & Fri: Closed
Weekend : Closed

CVR: 35529918

House of Cotton ApS
Address: Gammel Kongevej 74C, 1. mf, 1850, Frederiksberg, Denmark